Generally, Dartford Crossing tolls are non-refundable, as the charges are based on actual use of the crossing. However, there are specific circumstances under which you may be eligible for a refund. The most common situation where a refund may be granted is if you accidentally paid the toll multiple times for the same crossing.

Here’s what you need to know about refund requests:

 

1. Duplicate Payments: If you accidentally make multiple payments for the same crossing, you can contact  pay dart charge   service to request a refund. You will need to provide evidence, such as transaction details, showing that you made duplicate payments.

 

1. Incorrect Charges: If you were charged incorrectly due to a system error, and you can prove this error occurred, you may be entitled to a refund. For example, if your vehicle was charged for the wrong type (e.g., a passenger vehicle charged the higher truck rate), this could be rectified.

 

1. Request Process: To request a refund, you must contact Dart Charge via the website or customer service. You’ll need to provide your vehicle registration number, details of the payment, and any relevant proof (e.g., bank statements, screenshots of payments). The refund process may take some time to process, so it’s essential to be patient.

 

1. Refund Policy: Refund requests for reasons other than duplicate or incorrect payments (e.g., medical emergencies, personal circumstances) are typically not accepted. The Dart Charge system is set up to facilitate toll payments for users and doesn’t generally accommodate other personal circumstances that might prevent payment.